Return and Exchange Policy
Return Window
You have 30 days from the date of delivery to initiate a return.
Eligibility for Returns
Items must be in their original condition, unworn, and in the original packaging.
Returns will not be accepted for items that show signs of wear, damage, or have been altered.
How to Return
Contact Us: To initiate a return, please email our customer service team at [customer.service@donrico.com] with your order number and reason for the return.
Ship Your Return: Securely package your trainers and ship them back to us using a traceable shipping method to Don Rico 1 Broad St, Magherafelt BT45 6EB.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery, and we will assist you with a replacement or refund.
Contact Us
For any questions or assistance regarding returns, please reach out to our customer service team at [info@donricofootwear.com].